Last revision: August 11, 2021
Our Commitment to Privacy
1. Information We Collect
This notice applies to all information collected or submitted on the Van Pro Inc. website. We collect your information when you register to our website or fill out a form on our website.
We collect the following personal information:
- Phone Number
- Payment Information; including credit card
- Additional information required
2. Methods of Collection
We collect your personal information through the following methods:
- Website Registration Forms
- Quote Requests
- Online Order Forms
- Newsletter Registrations
- Additional methods
We collect your personal information for the following purposes:
- Completing Orders
- Website Management
- Providing Quotes
- Additional purposes
3. Sharing Personal Information
When placing an order, we use the information that the client has provided to process and complete this order. Information given to any third party is used to complete order and for shipping purposes only as well as to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
When using Contact Us, we use the information that the client has provided to answer their request. All email addresses provided are strictly used to answer the questions/requests and are used internally.
We never use or share the personally identifiable information provided online in ways unrelated to the ones described. However, we may release your information if we believe this release is appropriate to comply with the law, enforce our site policies or protect ours and other rights, properties or safety.
You can subscribe to our Newsletter if you would like to receive updates on our new products and services. This option will automatically include you to our mailing list. The Information you submit on our website will not be used to automatically subscribe you to this feature. You must choose to be added to our newsletter through the website.
5. Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, appropriate physical, electronic, and managerial measures have been taken to safeguard and secure the information we collect online.
Personal information collected is stored in the Host servers. Certain information may be extracted and stored on company servers. The Website uses the following security measures:
- SSL (Security Sockets Layer) Protocol
- Shopify is certified Level 1 PCI DSS compliant
The Website Host Shopify https://www.shopify.com is responsible for any additional security measures.
The Payment Host Shopify Payments https://www.shopify.ca/payments is responsible for all payment security measures.
6. Cookies and Log Files
We Collect information through cookies and log files. These allow us to process statistics and information about traffic on the Website.
By using the Website, cookies from the following third parties may be saved on your hard disk.
- Shopify Payments
- Survey monkey
- Third Party Transport Companies
- Third Party Suppliers
b) Objection to the use off cookie and log files by the Website
You have the right to object to the recording of these cookies and log files by configuring your web browser.
Once you have deactivated the cookies and log files, you may continue to use of the Website. However, we are not responsible for any malfunction resulting from this deactivation.
7. Hosting Information
The Website is hosted by: Shopify
Located at the following address:
150 Elgin Street 8th Floor Ottawa, ON K2P 1L4 Canada
The Payment Process is hosted by: https://www.shopify.ca/payments
Located at the following address:
Shopify Payments (Canada) Inc.,
151 O’Connor Street, Ground floor,
Ottawa, Ontario, K2P 2L8
The Payment Host may be contacted:
- by email (support.shopify.com)
- by mail at Shopify Payments (Canada) Inc., 151 O’Connor Street, Ground floor, Ottawa, Ontario, K2P 2L8
- by toll free number 1-888-746-7439
8. Storage Period of Personal Information
The personal information collected will be kept in the computer systems, in reasonable security conditions, Indefinitely. This information will be deleted or removed manually upon customer request.
9. How to Access or Correct Your Information
You can also correct errors in your personally identifiable information by logging in to the “My Account” section of the website.
11. Applicable Law
We are committed to respect the legislative provision as specified in:
Personal Information protection and Electronic Documents Act, SC 2000 c5; and / or
Act Respecting the Protection of Personal Information in the Private Sector, CQLR cP-39.1.