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Privacy Policy

Last revision: August 11, 2021


Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the way your information is collected and used. This online privacy policy applies only to information collected through our website and not information collected offline.

To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. This Privacy Policy complement the Terms and Conditions.


1. Information We Collect

This notice applies to all information collected or submitted on the Van Pro Inc. website. We collect your information when you register to our website or fill out a form on our website.

We collect the following personal information:

-        Name

-        Address

-        E-mail

-        Phone Number

-        Payment Information; including credit card

-        Additional information required


2. Methods of Collection

We collect your personal information through the following methods:

-        Website Registration Forms

-        Quote Requests

-        Online Order Forms

-        Newsletter Registrations

-        Surveys

-        Contests

-        Additional methods

We collect your personal information for the following purposes:

-        Contact

-        Completing Orders

-        Statistics

-        Website Management

-        Promotions

-        Newsletters

-        Providing Quotes

-        Additional purposes


      3. Sharing Personal Information

When placing an order, we use the information that the client has provided to process and complete this order. Information given to any third party is used to complete order and for shipping purposes only as well as to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

When using Contact Us, we use the information that the client has provided to answer their request.  All email addresses provided are strictly used to answer the questions/requests and are used internally.


We never use or share the personally identifiable information provided online in ways unrelated to the ones described. However, we may release your information if we believe this release is appropriate to comply with the law, enforce our site policies or protect ours and other rights, properties or safety.


4. Newsletters

You can subscribe to our Newsletter if you would like to receive updates on our new products and services. This option will automatically include you to our mailing list. The Information you submit on our website will not be used to automatically subscribe you to this feature. You must choose to be added to our newsletter through the website.


5. Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, appropriate physical, electronic, and managerial measures have been taken to safeguard and secure the information we collect online.

Personal information collected is stored in the Host servers. Certain information may be extracted and stored on company servers. The Website uses the following security measures:

-        SSL (Security Sockets Layer) Protocol

-        Username/Password

-        Shopify is certified Level 1 PCI DSS compliant

The Website Host Shopify is responsible for any additional security measures.

The Payment Host Shopify Payments is responsible for all payment security measures.


6. Cookies and Log Files

We Collect information through cookies and log files. These allow us to process statistics and information about traffic on the Website.

By using the Website, cookies from the following third parties may be saved on your hard disk.

-        Shopify

-        Google

-        Shopify Payments

-        Instagram

-        Facebook

-        Mailchimp

-        Survey monkey

-        Third Party Transport Companies

-        Third Party Suppliers

b)     Objection to the use off cookie and log files by the Website

You have the right to object to the recording of these cookies and log files by configuring your web browser.

Once you have deactivated the cookies and log files, you may continue to use of the Website. However, we are not responsible for any malfunction resulting from this deactivation.


7. Hosting Information

The Website is hosted by: Shopify

Located at the following address:


150 Elgin Street 8th Floor Ottawa, ON K2P 1L4 Canada 


The Payment Process is hosted by:

Located at the following address:


Shopify Payments (Canada) Inc.,

151 O’Connor Street, Ground floor,

Ottawa, Ontario, K2P 2L8


The Payment Host may be contacted:

- by email (

by mail at Shopify Payments (Canada) Inc., 151 O’Connor Street, Ground floor, Ottawa, Ontario, K2P 2L8

- by toll free number 1-888-746-7439


8. Storage Period of Personal Information

The personal information collected will be kept in the computer systems, in reasonable security conditions, Indefinitely. This information will be deleted or removed manually upon customer request.


9. How to Access or Correct Your Information

To access or correct the information you have provided us, please e-mail or go on our website and complete the form on Contact Us

You can also correct errors in your personally identifiable information by logging in to the “My Account” section of the website.

If you have a personal account, you may request it’s removal by sending an email to or Contact Us 


10. Privacy Policy Changes

The Privacy Policy can be viewed at all time at the following address: 


Privacy Policy may change without notice in order to be compliant with applicable law. You are therefore invited to regularly consult our Privacy Policy to be informed of the latest changes.


11. Applicable Law

We are committed to respect the legislative provision as specified in:

Personal Information protection and Electronic Documents Act, SC 2000 c5; and / or

Act Respecting the Protection of Personal Information in the Private Sector, CQLR cP-39.1.


12. Acceptance

By using the Website, you certify that you have read and understood this Privacy Policy and you are accepting it’s conditions, more specifically conditions to the collection and processing of personal information.