Politique de remboursement

Customer satisfaction is top priority for Van Pro Inc. If the customer is not satisfied with a purchase, returns may be made within 30 days or the purchase date if the item or packaging is undamaged or altered. Shipping and handling charges are non-refundable. A 20% restocking charge will be applied for all returned items. Products can be returned by mail or directly in store at the customers expense. The customer should return the product to:

By Mail: Van Pro Inc. (Head Office)

1895 55^th avenue, Dorval, QC, Canada, H9P 1G9

 

To return an item, the customer must contact Van Pro Inc. by calling 1-866-775-5321 or 514-631-9399, or by sending an e-mail to info@vanproinc.com.

 

In Store: Van Pro Inc. (Head Office)

1895 55^th avenue, Dorval, QC, Canada, H9P 1G9

 

To return an item, the customer must contact Van Pro Inc. by calling 1-866-775-5321 or 514-631-9399, or by sending an e-mail to info@vanproinc.com.

 

or

Van Pro Inc. (Ottawa Branch)

1899 Merivale Rd. Nepean, ON K2G 1E7

 

To return an item, the customer must contact Van Pro Inc. by calling 1-877-225-7606 or 613-225-7606, or by sending an e-mail to info@vanproinc.com.

If the customer wants to exchange an item for a different size or color, 20% restocking charges are waived. Return of items are at the expense of the customer. The customer must pay for any new shipping and handling fees and any difference in price. Certain conditions apply.

Partial refunds may be applicable for items returned more than 30 days after delivery, as well as damaged items or items with missing parts. For more details and eligibility, please contact one of our representatives at Van Pro Inc. by calling 1-866-775-5321 or 514-631-9399, or by sending an e-mail to info@vanproinc.com.

All personalized and custom items are final sale and are not eligible for return or refund. All liquidation items are final sale and are not eligible for return or refund. Other selected items may be exempt from return policy.

The client will be responsible for their own shipping costs for returning an item. Shipping costs are non-refundable.

Once a return is received and inspected, Van Pro Inc. will notify the client of the approval or rejection of the requested refund. If the return is approved, refund will be processed and a credit will automatically be applied to the method of payment used, within a 10-14 business days.

Van Pro Inc. only replaces items if they are defective or damaged upon being received by the client. If a shipment is received with damaged boxes, customer should mark on the shipping company waybill upon reception of damaged boxes. Picture proof of damaged boxes and notification/ complaint on shipment waybill will be required for all item replacement.

 

How to Contact Us

If you have any questions about our products or Shipping and Return Policy. Please call Van Pro Inc. 1 866-775-5321 or by email info@vanproinc.com.